Driving Efficiency and Growth with monday.com

About Norco Co-Operative

Norco is a farmer-owned dairy co-operative with a rich heritage of supporting its shareholders—dairy farmers across Australia. In recent years, Norco established a dedicated Continuous Improvement (CI) Team to drive efficiency, unlock operational benefits, and deliver increased value back to its shareholders.

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The Challenge

As Norco’s CI program expanded beyond its initial two sites, managing project tracking and reporting became increasingly complex. The team relied on Excel spreadsheets and basic web-based reporting tools, which worked well in the early stages but quickly reached their limits.

• Limited scalability: Adding a third site exposed inefficiencies and a heightened risk of missing or mis-prioritizing critical opportunities.
• Time-intensive processes: Capturing ideas and generating reports consumed up to 3–4 hours daily, diverting valuable time away from staff engagement and project delivery.
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The Solution

Norco partnered with Adaptive Pace to implement monday.com, a flexible work management platform tailored to their CI program’s needs. Adaptive Pace guided the rollout, providing training and ongoing support to ensure seamless adoption.

Key changes included:

• Centralising idea capture and prioritisation directly in monday.com.
• Automating reporting at both executive and site levels.
• Streamlining workflows from idea intake to benefits tracking and KPI reporting.

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‍The Results

The shift to monday.com delivered immediate and measurable improvements:

• Time savings: Reporting and idea management processes now take only 30–60 minutes daily, down from 3–4 hours—a gain of at least 15 hours per week.
• Improved visibility: Teams and executives now have real-time insights into project progress and priorities.
• Broader adoption: Inspired by the CI program’s success, Norco’s New Product Development and CAPEX teams have begun transitioning their own processes to monday.com.
• Faster onboarding: Staff embraced the new system, with most teams fully operational within a month.

Summary

Previously, the process of capturing ideas, updating Excel spreadsheets, and generating reports took approximately 3 to 4 hours per day, depending on the volume of incoming ideas. With the transition to Monday.com, logging benefits from KPI trackers and reviewing new ideas now takes only 30 minutes to an hour—a time saving of up to 85%.
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